Call Logging Procedure for Trainline


Please ensure you have contacted Trainline support desk before completing this form, in case the fault is caused by software and not hardware.


Please complete and submit the web form with the following information:-


  • Kiosk Details

  • Contact Details

  • Site Additional Information

  • e.g. Site opening times, Security access, Paperwork.
  • Faulty Equipment Details

  • Drop files here or
    Accepted file types: jpg, gif, png, Max. file size: 7 MB, Max. files: 5.
      Upload a photo of error message/kiosk/printer etc. which might help diagnose the issue quicker.
    • Accepted file types: jpg, jpeg, png, gif.
    • This field is for validation purposes and should be left unchanged.