Trainline Call Log - Newbury Data: Barcode Scanners, Label and Thermal Printers

Have contacted the Helpdesk before filling in this form?*

Yes
No

Kiosk Details

Has your Kiosk been updated to Windows 10/11 recently?*

Yes
No
Don't Know

Has your Network changed IP recently*

Yes
No
Don't Know

Are you using a Lantronix box*

Yes
No
Don't Know

Enter Network IP details (if known)

What type of System are you using?*

Floor standing Kiosk
All in One Desktop (Touch Screen)
Standard PC and Monitor
Wall Mounted PC/Screen
Don't Know

Contact Details

Client of (TMC)*

TMC email address

Site Company Name*

Site Contact Name*

Site Contact Telephone No*

Site Contact email address*

Site Address*

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Site Additional Information

Will the site contact have Kiosk Entry Keys?*

Yes
No
Don't Know

Is parking available on-site?*

Yes
No
Don't Know

Are there any site visiting restrictions? Please detail below

e.g. Site opening times, Security access, Paperwork.

Faulty Equipment Details

Location of Equipment on site

Contract/Maintenance Ref

Equipment Manufacturer

Model Name/Ref

Serial No(s).

Fault Description*

How often does the error occur?

Additional Comments

Upload Photo(s) to help diagnosis

Drop files here or

Accepted file types: jpg, gif, png, Max. file size: 7 MB, Max. files: 5.

Upload a photo of error message/kiosk/printer etc. which might help diagnose the issue quicker.

Post Image

Accepted file types: jpg, jpeg, png, gif.

Email

This field is for validation purposes and should be left unchanged.

Call Logging Procedure for Trainline

Please ensure you have contacted Trainline support desk before completing this form, in case the fault is caused by software and not hardware.

Please complete and submit the web form with the following information:-

Kiosk Details

Contact Details

Site Additional Information

Faulty Equipment Details